TERMS & CONDITIONS

Terms & Conditions

  1. The Website / App is an online platform which enables users to book the services of persons providing all type of home appliance Repair & Services including cleaning, electrical, plumbing, carpentry, and pest control service…, etc
  2. We may modify these Terms of Use and Our policies from time to time, by updating this document. You should continue to use the Website / App or Services following the posting of changes will mean that You accept such changes.
  3. The user information provided by you should be very accurate and genuine.
  4. The mobile phone number provided by you has been validly acquired under applicable law, and you may be contacted on the number by way of calls or SMS messages by us or our Servicemen / Technician.
  5. As mentioned in our website that inspection charges will be charged if our Servicemen / Technician comes to your address. After the arrival of servicemen to your address, if you cancel the service at that time inspection charges will be charged.
  6. Inspection charges will be only for the detection of a problem to your service. A service charge will be based on the work performed and the service given by a provider after completing the work.
  7. If you perform any transactions with Servicemen / Technician personnel without informing the company, the company is not responsible for any damage.
  8. Share your user Information with Servicemen / Technician who may use the same to contact you, including on your mobile phone.
  9. The Website and App is a platform that enables users to interact with Servicemen / Technician and any transactions between you and any servicemen are strictly bi-partite. We cannot be a party to, or control in any manner, any transaction between you and any servicemen. We are not here to mediate or resolve any disputes or disagreements between you and any Servicemen / Technician.
  10. All the third party advertisements, hyperlinks, or the other redirection tools on the Website / App which take you to content operated by the third parties are not controlled by Us and do not form part of the Website / App. We are not liable for any of the loss or harm that occurs to you as a result of such sites.
  11. You agree to be very fair and accurate and not disparaging while you are leaving the comments, feedback and testimonials and reviews on or about the Website / App or the Services, You acknowledge that you transfer all rights in such Feedback to Us and that we will be free to use the same as we may find appropriate.
  12. The information on Website / App or given through services is completely true and accurate or non-misleading;
  13. Any problems or defects in the Website / App or Services will be corrected frequently and updated.
  14. The personal information you supply to our company when you use this Website / App or the Services will be used by our privacy policy.
  15. Servicemen / Technicians may try to ask the personal information regarding your mobile numbers and other contact details and they may harras you and criticize you by doing frequent calls. For all this type of cause, our company is not responsible.
  16. Be along with the Technician / Servicemen from arrival time to departure time and make the technician do work. "AtoZ service" is not responsible for any of your belongings which have been missed after the departure of the technician.
  17. "AtoZ service" will cancel the order without any information to the customer, when the customer will not respond to AtoZ service or technician phone call. When the Technician / Servicemen is not available we will keep your order in the hold and we will complete your order as soon as the availability of Technician / Servicemen.
  18. Sunday is a holiday. If you book any service on Sunday, then we will try to send it on that day. If not the next day.
  19. On every government holiday service will not be provided.
  20. AtoZ service company provides you with a good technician / servicemen who is nearby you. If the technician or servicemen make any Mistake or won't work properly, the problem does not belong to the AtoZ service company. The problem belongs to the technician / servicemen. if you want to complain about technician / servicemen, our company will be giving complete details about technician / servicemen.
  21. If any requirement of spare parts for your appliance it is well and good to bring them yourself. In the case of our technician bringing them an additional charge may be applied depending on its availability & distance covered to reach the retailer shop.
  22. Offers & Discounts are not applied to service / inspection charges.
  23. AtoZ service is not responsible for any transactions or payments if the customer does directly with the technicians or services. AtoZ service gives the warranty to the serviced product if payment is done only through an online gateway because some of our technicians / servicemen are only linked-up not salary-based, we keep on hold their amount & pay them after 1 week if his work is satisfactory(without any complaints). Please do online payments so that we can have control over technicians / servicemen.
  24. If you want service today you must book before 5 PM. if you book after 5 PM it may be not possible. As soon as possible we will send it today or tomorrow.
  25. Sorry. Our servicemen are not available in some places due to COVID-19. If the technician is available in your location, as soon as possible servicemen will call you to provide service. Just we are trying to give service. But no guarantee that we will provide service. Please cooperate.
  26. Intellectual property in Website / App, and in material, content information made available on the Website / App including graphics, images, photographs, logos, trademarks, the appearance, organization, and layout of Website / App and underlying software code belong to us or our licensors.

 

Privacy Policy

The "AtoZ service", Mobile Application (App). This Website / App is owned and operated by AtoZ service, 6-8-257/1, Chowrastha, Hanamkonda, Warangal, Telangana 506001.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. The Privacy Policy for AtoZ Service has been created with the help of Privacy Policy Generator.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

DEFINITIONS

  • Service

    Service means the https://www.atozservice.in/ website and the AtoZ Service mobile application operated by AtoZ Service

  • Personal Data

    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

  • Usage Data

    Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Cookies

    Cookies are small files stored on your device (computer or mobile device).

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

TYPES OF DATA COLLECTED

 

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally, identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Use of Data

AtoZ Service uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

AtoZ Service will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

DISCLOSURE OF DATA

 

Legal Requirements

AtoZ Service may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of AtoZ Service
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

You can learn more about these guides in the GDPR Guide.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.